AIC Customer Service / Sales
Your world-class support starts with our well trained customer support/sales/application group who can help you with anything from ordering standard control automation products (many of which are stocked locally), arranging 24/7/365 field service support to coordinating complex control and automation projects.
They are your front line advocate and understand that if your line is down you are losing money and breaking commitments to your customers and other stakeholders. There goal is to get you back into operation fast and They don’t give up easily.
Need a few examples? We have a large Metals industry customer with a facility in Mexico who recently had a 150 HP AC drive fail and their entire line was down. We did have a replacement drive in stock and our dedicated customer service team worked with the shipping company and the customers importer to get the replacement drive into Mexico and to the facility in one day. Further, our application group worked with the customers maintenance crew to get the new drive properly installed and programmed.
In another situation, we had a large Food Industry customer who had an obsolete PLC system fail.
AIC Application Support
Meeting today’s production demands takes more than high quality products. It takes the right mechanical and electrical expertise. The kind of expertise gained through hands-on experience in industries like yours. We have a broad application knowledge ranging from simple pump/fan applications to complex multi-sectional distributed controls that you would find in paper, paper converting, metals, packaging, food & beverage, printing, automotive, non-woven, material handling, building materials, plastics & rubber, pharmaceutical, machine tool and automated assembly.
Each industry has specific process requirements, electrical systems and sub-systems and machinery. We have experience in most critical areas and applications including:
- Injection Molding
- Crane & Hoist
- Rolling Mills
- Pipe/Tube Mills
- Flying Shear
- Machine Tool
- Wire Draw